With the fast-developing technologies of today, patience and attention are two commodities that are hard to afford. Customers expect services at their fingertips and communication to be lightning quick—especially when it comes to ordering food or waiting to be seated at a restaurant.
One of the biggest trendsetters in this area is Dominoes, who was one of the first to send text alerts that your pizza is being prepared. They helped shape customer expectation so nowadays if you’re running a restaurant or food establishment, big or small… timely communication is money, and more than ever before.
It’s no secret that people hate to wait. With the abundance of food and restaurant options out there, it’s unlikely that customers will wait to be seated or wait for their food order for an indeterminate amount of time. Even narrowing it down to “it’s going to be a 15-30 minute wait” is going to basically translate as “look on your phone for the 5 restaurant options within a few miles.”
Sure, you can hand out those buzzers that let customers know when their wait is ready, but there’s no countdown of how much time is left, or how many people are still on the waitlist ahead.
Luckily, there is an efficient way to provide automated alerts to customers of exactly when their table or food will be ready through Email-to-MMS alerts. All the customer needs to do is provide you their phone number to receive updates. These can range from alerts when their order has made it to the kitchen when their carry out order is ready for pick up, or even reminders on reservations, which can help your restaurant running efficiently.
And guess what’s the cherry on top? You’ll have your customer’s phone numbers for future contact promotions that will keep them coming back for more!
Data 24-7 offers Email-to-MMS services that can help with the above and more, to learn about our solutions or start a free trial click here: https://www.data247.com/signup.php